At Ecartship, we want to ensure that our customers are completely satisfied with their purchases. If you need to cancel an order or request a refund, please review our policies below.
Cancellation Policy:
Order Cancellation: You may cancel your order within 24 hours of placing it by contacting our customer support team at support@ecartship.com
After 24 hours, cancellations will only be accepted under exceptional circumstances and may be subject to approval based on the status of the order.
Refund Policy:
Eligibility for Refund: You are eligible for a refund if the product you received is defective, damaged, or not as described.
Refund Process: To initiate a refund, please contact our customer support team with your order number and a description of the issue. We will guide you through the return process, if applicable.
Refunds will be processed to your original payment method and typically take 5-7 business days to reflect in your account.
Exceptions:
Non-returnable items: Certain products such as personalized items, perishable goods, and digital downloads are non-refundable.
Damaged or Defective Items: In case of damaged or defective items, please report the issue within 7 days of receiving the product for a full refund or replacement.
How to Contact Us:
If you have any questions or concerns regarding cancellations or refunds, please contact us
